Things To Know About Your Event Rental
Here are a couple of reminders to make sure everything goes smooth:
- CANCELLATION POLICY:
Deposits guarantee your rental for the day of your event and are nonrefundable unless cancelation happens no later than 7 days before your event. If inclement weather is an issue, you can cancel your rental for a full refund as long as you cancel by 8am on the day of your event.
- WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept the following forms of payment: cash, card, Venmo, Zelle, Apple Pay, Google Pay, After Pay, and PayPal.
- REMAINING BALANCE:
If you only paid the deposit for your rentals, the remaining balance is due at delivery. We accept the following forms of payment: cash, card, Venmo, Zelle, Apple Pay, Google Pay, After Pay, and PayPal.
- BIRTHDAY BAGS:
With each birthday rental, we create a customized birthday bag for the birthday person which we will drop off at delivery. There is no additional cost for the birthday bag- it is FREE! Don't forget to fill out the birthday questionnaire! You can find the link in your confirmation email or click here.
- PICK UPS:
If you are picking up a yard card sign, we’ll reach out to you the week of your event to schedule a time.
Please be sure to have your grass cut no later than the day before we set up. This is true for both inflatables and yard card signs.
If you have stairs, please let us know. Depending on how many stairs or the type of stairs you have, we may need to bring multiple people to set up for your event. If this is the case, there may be an additional fee for stairs.
Please measure your set up area to make sure everything will fit as we cannot be responsible if there’s not enough room for the rentals you selected. Also, make sure there is enough space for us to get the inflatable from our truck to your chosen space. This means walkways and gates need to have enough space (at least four feet), preferably five or more, for us to get the unit through. If you are concerned you might not have enough space, please contact us.
You are responsible for ensuring that there are enough power outlets (and power) within 50 feet of your set up area. If you are renting a bounce house typically 1 regular wall outlet will do the job.
We drive stakes into the ground to secure most equipment. In accordance with state laws, someone from the state may come out to your property and mark the underground utilities.
We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system, please let us know where not to stake.
- PARKS/FOREST PRESERVES:
If your event is at a park/forest preserve, you are responsible for ensuring that you have the proper permits and certificate of insurance. If you need to obtain a certificate of insurance, please contact us and we will send you one. Most parks require a general permit and a special use permit for inflatables, generators, etc. Verify this info with the park and make sure we are allowed to use stakes to secure the equipment into the ground.
We deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding more gas if needed.
- LEAVING EQUIPMENT:
Equipment cannot be left unattended. You will be liable for any theft or damage that occurs to the equipment if it is left unattended and your damage waiver will be void (if applicable). This also means that if your event is at a park, you cannot leave the park before we pick up the equipment.
If you have any questions, please call or text us at (971)910-7073. Otherwise, we’ll see you soon!